Social Listening
For this blog assignment I am choosing Dutch Brother's Coffee. I chose Dutch Brother's because I've been a regular customer of theirs for years, I am also sitting here with one of their coffees next to me! Dutch Bro's Value Proposition is about the experience and service you receive, and serving quality drinks. They always strive to give great service - quick and accurate with coffee orders, and wanting to put a smile on everyone's face. I've heard a mix of thoughts/experiences from people just in conversations, but their social media accounts are also filled with numerous different comments from their customers. Here are some specifics: A customer commented on a drink Dutch Bro's. was advertising. A customer sharing her needs for sugar free options. A customer complaint that Dutch Bro's responded to positively. Dutch Brother's is constantly promoting their new drinks on social media - their initial post advertises a new drink while also trying to e